At Incaspin Casino programme partenaire, we prioritize your privacy and data protection rights. If you are a player or an affiliate based in Belgium, you are entitled to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page explains how you can send a Data Subject Access Request (DSAR) to get a copy of the personal data we hold about you, the steps we implement to verify your identity, and what you can anticipate throughout the process.
Understanding Your Data Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have explicit control over your personal information. You can utilize our casino platform or join our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We handle these rights openly and reply without excessive delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) monitors compliance and provides guidance. Your rights include access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the official route for executing your right of access, enabling you to obtain a copy of the personal data we hold.
Authentication and Processing Timeframes
Once we obtain your DSAR and authenticate your identity, the statutory one-month period begins. We aim to respond within this timeframe, but we may extend it by two additional months if your request is complex or you have made multiple requests. If that happens, we will inform you of the extension and the reasons within the first month.
If we choose not to act on your request, we will give a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never differentiate against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will receive your data electronically via secure email or through a password-protected download link. We secure all responses to protect your information in transit. If you opt for a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is quicker and uses less paper.
Affiliate Programme and Privacy Protection
Incaspin Casino’s affiliate programme depends on trust and transparency. When you register as an affiliate, we obtain personal data like your name, contact details, payment information, and website traffic statistics. We function as the data controller for this information and process it to oversee our partnership, calculate commissions, and comply with legal obligations.
As an affiliate, you possess the same DSAR rights as any other data subject. You can request access to all personal data we hold in connection with your affiliate account, including performance metrics, payment history, and any correspondence. We will also verify the third-party tracking platforms we use and the data they process on our behalf.
We recommend affiliates to examine the privacy notice within our affiliate terms and conditions. If you have concerns about how your data is distributed with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will address any queries and, where necessary, assist you transfer your data to another programme.
We do not exchange affiliate personal data to third parties. All data transfers outside the European Economic Area are secured by standard contractual clauses or equivalent safeguards. Your trust counts to our long-term partnership, and we keep committed to upholding high standards of data protection.
What Is Meant by a Data Subject Access Request (DSAR)?
A Data Subject Access Request represents a written inquiry you can make to any organisation that manages your personal data. Under Article 15 of the GDPR, you are given confirmation of whether we process your data. If we do, you are entitled to receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we manage every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to provide a complete and understandable response that helps you verify the lawfulness of our processing activities.
Instructions for Submit a DSAR to Incaspin Casino
Sending a DSAR to us is simple. You can use either email or our web contact form. The procedure safeguards your privacy and enables us locate your information precisely. To aid us handle your request efficiently, include detailed details and be ready to verify your identity.
Pick Your Contact Method
Email Submission
Send your request directly to our dedicated Data Protection Officer at dpo@incaspin-casino.eu. Employ the subject line “Data Subject Access Request – Belgium” to securng prompt routing. In the body of your email, state clearly that you are using your right of access and supply your full name, registered email address, and username if appropriate.
Online Contact Form
Alternatively, you may use the contact form accessible on our website. Choose the privacy or data protection category from the dropdown menu and explain your request in the message field. We recommend adding a scanned copy of a valid identity document if you desire to speed up the verification step, though this is not obligatory at the submission stage.
Information You Should Provide
To sidestep delays, incorporate the following details with your DSAR:
- The entire legal name plus date of birth
- The email address linked to your Incaspin Casino account
- Your account username alternatively affiliate ID, if applicable
- A detailed description of the data you wish to access (for instance, transaction history, login logs, or possibly all personal data)
- Any extra details that may help us locate your records, such as your approximate registration date
If you are an affiliate, mention your affiliate tracking code and the web page or websites you promote. This helps us assemble the pertinent performance and commission data.
Identity Authentication Necessities
Before we disclose any personal data, we must establish your identity to prevent improper disclosure. We typically require a copy of a government-issued photo ID, such as a passport or perhaps identity card, and a recent utility bill alternatively bank statement showing your name and address. You may censor any sensitive information not required for verification, like your national identification number or photograph, if you so choose.
We validate documents within two business days and will contact you if we need further proof. Once your identity is verified, the one-month response period begins. If we cannot confirm your identity, we will notify you and may ask for other documentation.
What Details Can You Request?
Through a DSAR, you can request retrieval of a comprehensive set of personal data that Incaspin Casino processes. We will give you a formatted, widely utilized, and electronically readable reproduction of your data where possible. The precise information accessible is based on your interaction with our services, but it typically includes the following categories:
- Account registration details, including name, address, email, and date of birth
- Payment and payment history, such as deposits, withdrawals, and bonus activity
- Log-in records and IP address logs
- Communication history with our customer support team
- Responsible gambling limits and self-exclusion records
- Partner performance information, click rate analytics, and commission reports (for affiliates)
If you request a particular document, such as a copy of a contract or a certain customer service transcript, specify this in your request. We will make every effort to honor reasonable requests and will clarify if any data is unable to revealed because of legal privilege or third-party rights.
Common Questions
How quickly will I get my data after filing a DSAR?
Our obligation is to reply promptly and no later than one month from receiving your request and confirming your identity. Should your request be highly intricate or involve multiple submissions, we can lengthen this period by as much as two more months. You will be informed about any extension during the initial month along with its justification. In practice, straightforward requests are often fulfilled within two to three weeks.
May I make a DSAR representing someone else?
Yes, you can submit a DSAR on behalf of another individual if you have legal authorisation, such as a power of attorney or parental responsibility. We will require proof of your authority and may still need to verify the identity of the data subject. This ensures we do not reveal personal data to unauthorized parties. When acting as an authorised representative, enclose the appropriate documentation with your request to sidestep delays.
Are there charges associated with a data access request?
In many cases, filing a DSAR is totally free of charge. We reserve the right to charge a justified administrative fee if your request is plainly unfounded or unreasonable, especially if it is repeated. Before any fee is imposed, we will reach out to you to review the situation and look for ways to refine your request. Fair access counts to us, and we will not apply fees as a hindrance to your rights.
How about I am not content with the reply?
If you believe our reply is insufficient or we have not handled your DSAR accurately, communicate with our Data Protection Officer initially to seek clarification. We are committed to resolving issues quickly. If you remain unhappy, you have the right to submit a complaint with the Belgian Data Protection Authority (APD/GBA). You may also seek a judicial remedy. We will furnish the necessary contact particulars for the authority upon request.
Am I allowed to request erasure of my data instead of retrieval?
Certainly, you have the right to request removal of your personal data under specific situations, such as when the data is no longer required for the purposes for which it was gathered or if you retract consent. A DSAR, nevertheless, is exclusively for access, not erasure. If you wish to utilize your right to deletion, send a distinct request clearly specifying that aim. We will review it against legal keeping duties and answer appropriately.
Do affiliates have the same data access rights as users?
Absolutely. Affiliate members are data subjects under the GDPR and have the identical rights as players. You can demand access to all personal data we handle in connection with your affiliate activity, including commission records, traffic logs, and communications. We treat affiliate DSARs with the same level of care and confidentiality. Our affiliate programme’s privacy notice details the specific data categories, and we are ready to help with any queries through the DSAR process.
